Terms of Service

1. Definitions

"Service" means the Aviagent.ai software platform, including all web interfaces, APIs, data feeds, and associated documentation provided by Scandic Cloud Solutions AS.

"Subscriber" or "you" means the organisation or individual that has accepted this Agreement and created an account to access the Service.

"Authorised User" means any employee, contractor, or agent of the Subscriber who is granted access credentials by the Subscriber.

"Aviation Data" means airworthiness directives, service bulletins, regulatory publications, and related compliance data aggregated and presented within the Service.

"CAMO" means Continuing Airworthiness Management Organisation as defined under EASA Part-CAMO or equivalent national regulation.

"Subscription Term" means the period during which the Subscriber has an active paid subscription, commencing on the date of first payment.

2. Subscription and Access

2.1 Licence Grant

Scandic Cloud Solutions AS grants the Subscriber a non-exclusive, non-transferable, revocable licence to access and use the Service during the Subscription Term, solely for the Subscriber's own internal continuing airworthiness management operations.

2.2 Trial Period

New accounts are granted a 7-day free trial. Trial accounts are subject to the following restrictions:

• Maximum 3 aircraft registrations
• Maximum 50 API requests per day
• Read access to Aviation Data only — no export or bulk download functionality
• No access to premium compliance reporting features
• Trial accounts may not be used on behalf of, or for the benefit of, any third party

At the end of the trial period, accounts enter read-only mode. Existing data remains visible but no new data may be entered until a paid subscription is activated.

2.3 Account Security

The Subscriber is responsible for maintaining the confidentiality of all access credentials and for all activities that occur under the Subscriber's account. The Subscriber must immediately notify Aviagent.ai at securitynospam[at]aviagent[dot]ai of any suspected unauthorised access.

2.4 Authorised Users

The Subscriber may grant access to Authorised Users up to the limit specified in the Subscriber's subscription plan. The Subscriber is responsible for ensuring all Authorised Users comply with this Agreement.

3. Fees and Payment

3.1 Subscription Fees

Subscription fees are charged in advance on a monthly or annual basis as selected at purchase. All fees are in EUR (euro) unless otherwise agreed in writing. Fees are exclusive of VAT.

3.2 Payment Terms

Invoices are due within 14 days of issuance. Overdue payments accrue interest at the Norwegian statutory rate. Accounts with overdue balances exceeding 30 days may be suspended.

3.3 Refund Policy

Annual subscriptions: if the Subscriber terminates within 30 days of annual renewal, a pro-rata refund for unused complete months will be issued. Monthly subscriptions: no refunds for partial periods. Trial periods: not eligible for refund.

3.4 Price Changes

Aviagent.ai will provide 60 days written notice before implementing any fee increases. The new fee applies from the next renewal date following the notice period.

4. Data Ownership and Privacy

4.1 Subscriber Data

The Subscriber retains all ownership rights to data entered into the Service by the Subscriber or its Authorised Users ("Subscriber Data"), including aircraft registrations, maintenance records, and compliance entries.

4.2 Aviation Data

Aviation Data aggregated and presented by the Service is sourced from public regulatory publications. The Subscriber may use Aviation Data for its own internal compliance purposes. The Subscriber may not resell, redistribute, or sublicense Aviation Data to any third party.

4.3 Data Processing

The processing of personal data within the Service is governed by the Aviagent.ai Privacy Policy, which is incorporated into this Agreement by reference. Scandic Cloud Solutions AS acts as a data processor under GDPR Article 28 in respect of personal data contained in Subscriber Data.

4.4 Data Export and Portability

Upon request, Aviagent.ai will provide the Subscriber with an export of all Subscriber Data in machine-readable format (CSV or JSON) within 5 business days. Aviagent.ai will retain Subscriber Data for 30 days after account termination, after which it will be permanently deleted.

5. Aviation Data Disclaimer

6. Intellectual Property

The Service, including all software, algorithms, database structures, user interfaces, and documentation, is the proprietary intellectual property of Scandic Cloud Solutions AS and is protected under Norwegian and applicable international intellectual property law.

The Subscriber may not: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, disassemble, or decompile any component of the Service; (c) access the Service for the purpose of building a competing product; (d) remove or obscure any proprietary notices. These restrictions are further elaborated in the Acceptable Use Policy.

7. Warranties and Disclaimers

Scandic Cloud Solutions AS warrants that the Service will perform materially in accordance with its documentation under normal use and that it employs industry-standard security measures. The Service is provided 'as is' in all other respects. Scandic Cloud Solutions AS disclaims all implied warranties, including fitness for a particular purpose and non-infringement.

8. Term and Termination

8.1 Term

This Agreement commences on the date of account creation and continues until terminated as set out herein.

8.2 Termination by Subscriber

The Subscriber may terminate this Agreement at any time by providing written notice to postnospam[at]aviagent[dot]ai. Termination takes effect at the end of the current billing period.

8.3 Termination by Aviagent.ai

Aviagent.ai may terminate this Agreement immediately upon written notice if the Subscriber: (a) materially breaches this Agreement or the Acceptable Use Policy; (b) becomes insolvent or enters into administration; (c) violates any aviation regulation in a manner that creates liability for Aviagent.ai.

8.4 Effect of Termination

Upon termination, the Subscriber's access to the Service ceases. Sections 4, 5, 6, 7, 9, and 10 survive termination.

9. Limitation of Liability

Scandic Cloud Solutions AS's total aggregate liability under or in connection with this Agreement shall not exceed the fees paid by the Subscriber in the 12 months preceding the event giving rise to the claim. In no event shall Scandic Cloud Solutions AS be liable for indirect, consequential, special, or punitive damages. The Subscriber acknowledges that the limitations in this section are a fundamental element of the basis of the bargain between the parties.

10. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Norway. Any dispute arising under this Agreement shall first be referred to senior representatives of both parties for good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to the courts of Oslo, Norway as the exclusive jurisdiction.

11. General

This Agreement, together with the Aviation Data Disclaimer, Acceptable Use Policy, and Privacy Policy, constitutes the entire agreement between the parties. If any provision is found unenforceable, the remaining provisions continue in full force. This Agreement may not be assigned by the Subscriber without prior written consent from Aviagent.ai. Aviagent.ai may update this Agreement with 30 days written notice for material changes. Continued use after the notice period constitutes acceptance.